Perception Versus Reality
Any of these scenarios look familiar to you?
Perception #1
"I need to focus on my business and customers. I don't have time to sort out people problems".
Reality #1
"Now, I recognize that how my employees feel treated affects how they treat my customers. Now, I develop my team and my customers have noticed the difference."
Perception #2
"Unlike the big guys, we don't have a big budget for training."
Reality #2
"We didn't need a big budget, we simply needed help working out where to invest the money and how best to invest it."
Perception #3
"I don't see how focusing on training my employees gets me the business results I need. It's an expense."
Reality #3
"Now we understand what we are trying to change and have a customized plan for how to make the change. Before, we were reactive and spent money without knowing what we were trying to change specifically."